Privacy Policy

This privacy policy sets out how Studio 1 (Design and Production Services) Limited (“Studio One / we / us”) uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 18th May 2018.

Collection of personal data

We collect information about you and your company when you use our website and services. We also collect data on your usage of our website through our use of Google Analytics, which helps us to track visitors across our website, allowing us to develop our site for a better user experience. We also capture your data when entering into a contractual agreement to perform works and services as we will require information about your company, its location, the size of the company and the location of the premises.

We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.

The information we collect includes some or all of the following:

  • Name, job title and company name
  • Contact information including email address, address, phone number
  • Demographic information such as postcode, preferences and interests
  • Details of any transactions between you and us
  • Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), company size and company details (some of which we may obtain from an online or public business directories), invoicing address, website, any other notes that we may feel are beneficial to our business relationship
  • Any information within correspondence you send to us

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may contact you by email, phone or mail (don’t worry, you won’t be bombarded by us).

How do we share this information?

We do not sell your information to third parties under any circumstance.

We will, from time to time, share your information with our close network of suppliers and sub-contractors, but this will only ever be for reasons relating to the contractual agreement into which you have entered with Studio 1 (Design and Production Services) Limited.

Sign-up to receive our newsletter

We collect your name and email address when you sign-up to receive our email newsletters. If you’ve signed up for email alerts, you can unsubscribe at any time by selecting the ‘unsubscribe’ link that appears in every email we send. We will never share your information other than for the purpose for which it was provided to us.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you believe that any information we are holding on you is incorrect or incomplete or if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. To do this contact us by email: info@studioone.co.uk or in writing: Studio One, Unit One, South Barn, The Old Stables, Harrogate, North Yorkshire  HG1 2LZ

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to us:
Studio One, Unit One, South Barn, The Old Stables, Harrogate, North Yorkshire  HG1 2LZ